A smooth trading experience is essential for success. If you encounter any issues with MT4 or MT5, here are common problems and how to resolve them.
1. Switching Between MT4 and MT5
If you need to switch between MT4 and MT5, the following condition must be met:
No trades have been placed on your current account.
If you have not started trading, you may request a new account under the desired platform.
2. Login Issues
Incorrect credentials – Ensure you are using the correct Account ID, Password, and Server.
Connection errors – Check your internet connection and make sure you have selected the correct server.
Account disabled – If your account has been inactive for 15+ days, it may have been deactivated. Contact support for assistance.
3. Chart Not Updating
If your chart is not displaying real-time price movements, try these steps:
Refresh the chart – Right-click on the chart and select Refresh.
Check the time frame – Ensure the correct time frame is selected.
Internet connection – A weak connection may prevent chart updates.
4. Trade Execution Issues
Orders not executing?
Ensure you have sufficient margin to place the trade.
Verify that your leverage and lot size are correct.
Check if the asset is available for trading at that moment.
Slippage or delays?
High volatility periods can affect execution speed and spreads.
Consider trading during more stable market hours.
Invalid Stop-Loss (SL) / Take-Profit (TP)?
Make sure your SL/TP levels comply with the broker’s minimum distance requirements.
5. Mobile Access Issues
If registration or login buttons do not work on mobile:
Try accessing from a desktop browser.
Ensure your browser is up to date.
If the issue persists, contact support for assistance.
6. Need Further Assistance?
If you are still experiencing issues, our support team is available to help:
Live Chat – Available on our website.
Email – [email protected]
Trade with confidence and resolve any issues quickly with these troubleshooting steps! 🚀