For security and compliance reasons, Amadeux does not process withdrawals to bank accounts or cryptocurrency wallets that do not belong to the trader. Below, we explain why this policy is in place and what steps to take if you need to update your payment details.
1. Why Must the Account Be in Your Name?
Anti-Money Laundering (AML) Compliance
To comply with international regulations, all payouts must be sent to an account registered in the trader’s name.Fraud Prevention
This policy helps prevent unauthorized transactions and protects traders from potential fraud.Security Measures
Ensures that funds are sent to the correct and verified recipient.
2. What Happens If I Submit Payment Details for a Third-Party Account?
Your withdrawal request may be rejected and returned to your available balance.
You will be asked to provide updated payment details that match your registered name in Amadeux.
If you repeatedly attempt to withdraw to third-party accounts, your account may be subject to additional security reviews.
3. What Should I Do If I Need to Update My Payment Details?
Before requesting a withdrawal, ensure that your bank or crypto wallet account is under your name.
If you mistakenly submit third-party details, contact Amadeux Support immediately to update your withdrawal method before processing begins.
If you need to use a new payment method, update it in your Amadeux Dashboard before requesting a withdrawal.
📩 How to Contact Us?
If you need assistance updating your payment details, you can reach our support team through:
Live chat on our website.
Email: [email protected]
Help Center: Help Center link.
4. Exceptions and Special Cases
In rare circumstances, additional verification may be required if:
The payment method does not support individual accounts and requires a business entity name.
A joint bank account is used (must be verifiable under the trader's ownership).
📌 Special cases must be approved by the Amadeux Compliance Team before processing.
To ensure a secure and smooth withdrawal process, always provide payment details registered in your name. If you have any doubts or need to update your withdrawal information, contact Amadeux Support before submitting your request.
For further assistance, our support team is available to help.
🚀 Trade securely and withdraw safely!